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Assistant Manager, New Location: Divisadero

The Assistant Manager acts as an extension of the Retail Manager and assists him/her in all aspects of store operations, including decision making, policy creation, hiring and firing, and disciplinary action. The Assistant Manager plays an essential supporting role in the management hierarchy. They must have stellar communication skills, display leadership talent, and exercise excellent judgment.

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Qualifications

  •  Must be able to maintain a positive demeanor while employing a sense of urgency
  •  Has a logical and methodological approach to problem solving
  •  Maintains excellent attendance and punctuality
  •  Is resourceful in challenging situations
  •  Is capable of leading without being demanding, and is supportive without being overbearing.  
  •  Is able to communicate clearly, honestly and promptly
  •  Is motivated, flexible, professional, and dedicated
  •  Practices good judgment in all situations

 

Responsibilities

  •  Communicates all staff difficulties, triumphs, and feedback to Retail Manager
  •  Adheres to all company policies and protocols, and holds all coffee bar employees to that standard
  •  Aids in hiring and recruitment endeavors, including leading interviews and shift “stages”
  •  Aids in monitoring store performance including daily sales, waste management, and profitability analyses
  •  Coaches/mentors staff as necessary.  Aids in policy creation
  •  Places orders for supplies/equipment as needed and directed by manager.  Maintains positive relations with vendors
  •  Ensures adherence to the company’s dress code, as well as all health and safety requirements
  •  Maintains coffee knowledge on current offerings, and confidently and accurately communicates product information to customers and staff
  •  Handles all customer complaints/issues when store manager is unavailable
  •  Attends all staff training labs, cuppings, and extracurricular functions
  •  Is of assistance to store Retail Manager in whatever facet is needed

 

Cover Letter

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