Holiday FAQ

Customer Support Hours

Have questions about your order, subscription, or account? Our Customer Support team is happy to help.

Hours: Sunday through Friday from 9:00am PST to 5:00pm PST
Phone: 415.861.1313

Holiday Shipping

We will be subject to industry-wide shipping delays from USPS and other delivery services this season. While we are doing our best to fulfill orders, unfortunately, we are not able to shorten shipping times.  We also cannot guarantee when orders will be delivered to you once it leaves our facilities. 

Due to the increased volume with USPS this holiday season, the tracking info provided by their service may not always be reflected in real time, and occasionally up-to-date tracking information may be delayed as well

We encourage you to order early to avoid shipping delays. For gifts to arrive by December 24th, we recommend that you place your order by December 10th. 

More about shipping and returns here