Holiday FAQ

Customer Support Hours

Have questions about your order, subscription, or account? Our Customer Support team is happy to help.

Hours: Sunday through Friday from 9:00am PST to 5:00pm PST
Phone: 415.861.1313


Holiday Shipping

Due to increased volume with USPS during the holiday season, orders may see delays due the large influx of packages. 
We encourage you to order early to avoid shipping delays. For gifts to arrive by December 23rd, we recommend that you place your order by December 11th. 
While we are doing our best to fulfill orders, unfortunately, we are not able to shorten shipping times, and we also cannot guarantee when orders will be delivered to you once it leaves our facilities. 
Also, tracking info provided by their service may not always be reflected in real time, and occasionally up-to-date tracking information may be delayed as well.

 

More about shipping and returns here.