The production of exceptional coffees is a collaborative, meticulous and multi-faceted effort. All coffees are sourced in freshly harvested lots through direct relationships with producers and cooperatives committed to quality and sustainable business practices.

We travel to origin throughout the year, exploring new coffee sources, checking in with cherished producers, and offering premiums for quality.

The long-standing partnerships we nurture are built upon trust—trust that our producers will convey to us what they need to thrive and trust that we will do everything we can to support them. Visit Our Company page to learn more about our sourcing practices.

We work to bring forth the unique flavors from each farm or cooperative to your cup in the most humble, efficient, and honorable way possible.

We achieve this by taking meticulous care throughout the roasting process. Practicing smaller production methods and sensory roasting allow us to find the best expressions for each coffee.

Using our eyes, ears, nose, and most importantly our taste buds, we evaluate our coffees on a regular basis to ensure we are showcasing the very best attributes of each.

In an unopened bag, our coffee stays fresh for up to 90 days after roasting. Once opened, we recommend that the coffee be consumed within three weeks.

Many of our Single Origin coffees taste best at least three to four days after roasting and our espresso roasts are at their best with at least a week of rest.

To be certified organic by the USDA, coffee must meet strict standards at every stage of production. Many of the small farms we work with follow organic and ecologically responsible practices, but may not have the financial resources to obtain certification.

Because of this, we don’t require our coffees to be USDA Organic or Fair Trade Certified. When a coffee is certified, it will be clearly indicated on the product page and on the bag with the USDA Organic seal.

Our commitment is to sourcing high-quality coffees through direct trade relationships, which allow us to pay substantially higher prices—supporting producers and encouraging long-term, sustainable partnerships.

Our decaf is made using the Swiss Water® Process—an innovative, chemical-free method developed in Vancouver, BC.

Green (unroasted) coffee beans are soaked in a solution called Green Coffee Extract (GCE), which is saturated with all the natural coffee compounds—except caffeine. To reach equilibrium, caffeine gently moves out of the beans and into the GCE. That solution is then passed through carbon filters that remove the caffeine, and the refreshed GCE is reused in a closed, continuous system.

This cycle takes about 10 hours, with careful control of time, temperature, and flow. The result? A coffee that’s 99.9% caffeine-free, without sacrificing depth, character, or flavor.

Learn more at swisswater.com.

Because coffee is a seasonal fruit, we source it from origin in tiny, freshly harvested lots. Harvest cycles happen throughout the year, with coffees from different regions landing at different times.

Once a shipment arrives stateside, we have a few months to roast and serve the coffee. As a result, you will rarely see a particular single origin coffee on our menu for more than a few months at a time as we will only serve coffees at their finest and freshest. We work to curate a very special coffee experience for you, both in our coffee bars and when you’re brewing our beans at home.

If you would like help choosing a coffee, please contact hello@sightglasscoffee.com and we can provide some recommendations.

You can use any coffee with any brew method, although some sing better than others when made with different brewing devices. In general, brew methods will either highlight the flavor clarity of a coffee or highlight the body and mouthfeel.

For example, a french press, because it has a metal filter, allows oils and insoluble components to enter your final cup of coffee, which enhances the coffee’s overall body. A Chemex, because of its thick paper filter, catches a lot of those insoluble components and emphasizes clarity.

At our cafes, we brew all coffees through a V60 or Fetco as we feel that gives us a balanced representation of each coffee without favoring one aspect of its flavor profile. If you want to have fun and experiment, for coffees that are complex and have lots of delicate flavors, like most East African coffees, try a brewer with a paper filter.

For coffees with a noteworthy heaviness and mouthfeel, like Central and South American coffees, try a full-immersion brewing method. 

Our coffees are served at a variety of wonderful cafes, restaurants, and other establishments throughout the country (and internationally!).

You can also purchase many of our offerings, including seasonal single origin favorites and year-round staples, in our webstore. For more information on where to find our coffees near you, please email us. at hello@sightglasscoffee.com.

We roast your coffee to order Monday-Friday every week. Please see our schedule below:

• Orders placed before 1:00 PM PST on Sunday through Thursday are processed the same day and roasted the following day.
  
• Orders placed after 1:00 PM PST on Thursday are processed on Friday and roasted on Monday.
  
• Orders placed between 1:00 PM PST Friday and 1:00 PM PST Sunday are processed on Sunday and roasted on Monday.

In the event of a holiday, this schedule may be subject to change in order to better meet customer needs.

We offer shipping via USPS Ground Advantage and USPS Priority Mail within the United States, including U.S. military outposts.

Ground Advantage is our default shipping method. Delivery typically takes 2–5 business days from our San Francisco roastery (ZIP code 94103), depending on your location. Priority Mail is also available at checkout for faster delivery, usually within 2–3 business days.

Please note that all timelines are estimates provided by USPS—we’re not able to guarantee delivery windows ourselves.

Your coffee is shipped in a 100% compostable mailer made from a blend of bio-based polymer and plant materials. Just remove any adhesives—like shipping labels, stickers, or tape—before composting.

Our Biotre coffee bags are also compostable. Simply remove the tin tie and valve, and you can toss both the bag and the mailer into your compost bin.

We’re committed to using packaging that’s better for the planet, without compromising freshness or quality.

When your package has been processed for shipment, you will receive an email notification and tracking number. To track the status of your shipment, click on the tracking number, which will redirect you to the USPS site. It may take up to 24 hours before package status information becomes available.

Unfortunately, not at this time. We currently ship within the U.S. and to U.S. military outposts only.

Please reach out to us at orders@sightglasscoffee.com, and we’ll do our best to help.

While we’re not responsible for mis-delivered, stolen, or returned-to-sender packages, we’re happy to work with you to explore next steps. If a package is returned to us, we’ll be in touch to arrange reshipment—shipping fees may apply.

We don’t accept returns or exchanges due to food safety regulations, but if something’s wrong with your order or you’re not satisfied with your coffee, we’d like to make it right.

Email us at orders@sightglasscoffee.com, and we’ll do our best to help.

We occasionally offer limited-time promotions or seasonal discounts, usually announced through our text and email programs or on social media.

To stay in the loop, we recommend signing up for email updates at the bottom of our site.

Yes, we offer 15% off when you purchase three or more bags in a single order.

This bundle discount applies automatically at checkout and can be combined with bag size savings, but not with subscription pricing.

Yes. We offer built-in savings when you buy larger bag sizes:

• 2lb bags are 5% off
  
• 5lb bags are 10% off
  

These discounts are applied automatically and can be combined with subscription savings. So if you subscribe to a 2lb or 5lb bag, you'll receive the bag size discount plus an additional 15% off as part of your subscription.

Yes—most discount codes can be applied to your first subscription shipment. Occasionally, we offer promotions that extend to future shipments as well. When that’s the case, it will be clearly noted in the offer details.

Yes—we offer 20% off your first order when you sign up for our emails, and 25% off when you sign up for texts. It's our way of saying welcome and thanks for being here.

We offer three flexible options:

• Single Origin Series: A rotating selection of standout coffees, each roasted light to showcase origin, variety, and process.
  
  
• Blend Shuffle Series: A rotation of our signature and seasonal blends, crafted for balance and versatility.
  
  
• Build Your Own: Choose your favorite coffees, size, and delivery schedule. Total control, no commitment.

Each subscription is roasted to order and delivered fresh to your door.

Yes. The following subscriptions include a meaningful discount compared to one-time purchases:

• Build Your Own subscriptions are always 15% off, regardless of the coffee or bag size.
  
  
• The Single Origin Series is priced at least 15% lower than buying the same coffees individually—and on average, the savings are closer to 20%.

Just log in to your account at account.sightglasscoffee.com. From there, you can skip a shipment, pause or delay your subscription, edit your delivery frequency, update your payment method, or change your shipping address anytime.

If you run into any issues or prefer a little help, feel free to reach out to us at orders@sightglasscoffee.com. We’re happy to make any changes for you.

Yes. You can adjust your delivery frequency to whatever works best for you, whether that’s every 10 days, 3 weeks, or something else entirely.

Just log in to your account to update the schedule anytime.

Yes, you’ll receive an email reminder three days before your next order is processed, giving you time to make any changes if needed.

No commitment required. You can pause, skip, change, or cancel your subscription anytime, right from your account. We keep it flexible, so your coffee fits your routine, not the other way around.

If you're subscribed to Build Your Own, yes—you can swap out coffees anytime.

For Single Origin or Blend Shuffle Series, selections rotate automatically and can't be customized. You can always pause, skip or edit the frequency on all subscriptions.

You’ll receive an email letting you know. We’ll retry the charge automatically a few times—if it doesn’t go through, your subscription will be paused until updated.

We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. If you run into any issues at checkout, just let us know—we’re happy to help.

To help protect our customers from fraudulent activity, we’ve put secure measures in place through our payment gateway. If any unusual or suspicious behavior is detected, we’re alerted right away and take quick action to review the transaction. If confirmed as fraud, the order is voided before it’s processed.

Please note: In line with credit card industry standards, a card may be automatically declined if it's used more than three times from the same IP address within an hour. If that happens, we recommend waiting about an hour before trying again.

If you're running into trouble at checkout, feel free to contact us—we're here to help.

If you’re interested in selling Sightglass coffee, please visit ourWholesale page to explore our program and fill out the inquiry form. Once submitted, a member from our Wholesale team will follow up to learn more about your business.

Yes! If you're looking to order a larger quantity of coffee, brewing gear, or merchandise—whether it’s for an office, event, or just to stay well-stocked—we’re happy to help.

Just reach out to us at orders@sightglasscoffee.com, and we’ll take it from there.