Last Updated: January 14, 2026

Sightglass Coffee Roasters, LLC (“Sightglass,” “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, disclose, and otherwise process personal information in connection with our websites, online stores, retail operations, communications, and related services (collectively, the “Services”).

This Privacy Policy is intended to meet applicable U.S. privacy law requirements, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), and to provide clear, accurate disclosures regarding our data practices.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• sightglasscoffee.com and other websites or digital properties we operate

• Online checkout, subscriptions, and account management

• Customer support, retail interactions, and events

• Email, SMS, and other communications with us

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked to or accessible from our Services.

2. Personal Information We Collect

We collect personal information depending on how you interact with us.

A. Information You Provide Directly

You may provide personal information when you:

• Place an order or subscribe to products

• Create or manage an account

• Sign up for email or SMS communications

• Contact customer support

• Participate in surveys, promotions, or events

The information collected may include:

• Identifiers such as name, email address, phone number, and shipping or billing address

• Account credentials

• Order, purchase, and subscription information

• Communications you send to us

Payment information is processed by third-party payment processors. We do not store full payment card numbers.

If you purchase a gift, we collect the recipient’s name and shipping address solely to fulfill the order.

B. Information Collected Automatically

When you interact with our Services, we automatically collect certain information, which may include:

• Internet or network activity (pages viewed, links clicked, referring URLs)

• Device and browser information (IP address, browser type, operating system)

• Approximate location derived from IP address

This information is collected using cookies, pixels, SDKs, and similar technologies.

C. Inferences

We may derive inferences from other personal information, such as preferences or purchasing tendencies, to improve our Services and communications.

3. How We Use Personal Information

We use personal information for the following purposes:

• Processing and fulfilling orders, subscriptions, and payments

• Managing customer accounts and preferences

• Providing customer support and responding to inquiries

• Sending transactional and service-related communications

• Sending marketing or promotional communications, subject to your choices

• Operating, analyzing, and improving our Services

• Detecting fraud, preventing misuse, and protecting security

• Complying with legal obligations and enforcing our terms

4. Cookies and Similar Technologies

We use cookies and similar technologies to support core functionality, analytics, and advertising.

• Strictly Necessary Cookies enable essential site functions such as checkout and account access.

• Analytics Cookies help us understand how visitors use our Services.

• Advertising Cookies are used to measure advertising performance and support interest-based advertising where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Disclosure of Personal Information

We do not sell personal information for money. We may disclose personal information in the following circumstances:

A. Service Providers

We disclose personal information to vendors and service providers that perform services on our behalf, including payment processing, order fulfillment, analytics, customer communications, and marketing support. These providers are contractually restricted from using personal information for purposes other than providing services to us.

B. Advertising and Analytics Partners

We may disclose personal information to analytics and advertising partners, including through technologies such as cookies or pixels. Under California law, some of these disclosures may be considered “sharing” for cross-context behavioral advertising. You may opt out of this sharing as described below.

C. Legal and Safety Disclosures

We may disclose personal information if reasonably necessary to comply with law, respond to legal process, protect our rights or property, or protect the safety of our customers, employees, or others.

6. California Privacy Rights

California residents have the following rights, subject to applicable legal exceptions:

• Right to Know what personal information we collect, use, and disclose

• Right to Access a copy of personal information we hold about you

• Right to Delete personal information

• Right to Correct inaccurate personal information

• Right to Opt Out of the sale or sharing of personal information

• Right to Limit certain uses of sensitive personal information, where applicable

• Right to Non-Discrimination for exercising privacy rights

Do Not Sell or Share My Personal Information

Sightglass does not sell personal information for monetary consideration. We may share personal information for advertising or analytics purposes in ways that California law defines as “sharing.”

You may opt out of the sale or sharing of your personal information at any time by submitting a request through the opt-out form available on our website or by contacting us at orders@sightglasscoffee.com.

Exercising Your Rights

To exercise your privacy rights, contact us at orders@sightglasscoffee.com. We may verify your identity before responding.

7. SMS Communications

If you provide your mobile phone number, you may receive transactional or marketing text messages, depending on your preferences.

• Consent to receive marketing SMS messages is not a condition of purchase.

• Message frequency varies based on your interactions.

• You may opt out at any time by replying STOP.

• Message and data rates may apply.

• Phone numbers collected for SMS communications are not sold.

SMS communications are conducted in accordance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA).

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention decisions consider the nature of the information, legal requirements, and operational needs.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. No security measures are perfect, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Visitors

Our Services are operated from the United States and governed by U.S. law. If you access the Services from outside the United States, your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted. Continued use of the Services after updates indicates acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Sightglass Coffee Roasters, LLC
270 7th Street
San Francisco, CA 94103
Phone: (415) 861-1313
Email: orders@sightglasscoffee.com