Privacy Policy

Sightglass Coffee Roasters, LLC. (“company,” “us,” “our,” or “we”) takes your privacy seriously. This Privacy Policy (“policy”) outlines how we collect information you provide when visiting our sites, as well as our practices regarding general use, protection, maintenance, and disclosure of this information.

We may revise this policy from time to time. Use of information we collect now is subject to the policy in effect at the time such information is used. If we make changes in the way we use your personal information, we will notify you by posting an announcement on this web page. Users are bound by any changes to the policy when he or she visits the sightglasscoffee.com website, as well as any other linked pages, features, content, or application services offered by us (collectively, "sites and services") after such changes have been posted.

What Personal Information Do We Collect?

Personally identifiable information (“personal information”) we gather from customers enables us to personalize and improve our sites and services. Visitors to the site are not required to register or provide personal information to view the site. We collect the following types of information from users, with all information provided knowingly and voluntarily by these individuals:

Personal Information You Provide to Us

When you register for a company account, or purchase a product, the information we collect includes: your full name, email address, phone number, encrypted credit card and billing information, username, password and any other items necessary for us to provide the services you request. If purchasing a gift, we collect the full name and address of the recipient, as well.

E-mail Communication

We may use the email address you provide for internal purposes only, to contact you for assistance with any transactions, inquiries, orders, or updates, as needed, or requested by you. We also receive confirmation when you open an email from us, which allows us to make correspondence more beneficial to your experience with our sites and services. If you, or your gift recipient, wish to stop receiving emails from us, please follow the instructions to unsubscribe in the “What Options are Available to You?” section of this policy.

Mobile Terms of Service

Last updated: Jan. 31, 2023

The Sightglass Coffee mobile message service (the "Service") is operated by Sightglass Coffee Roasters, LLC (“Sightglass Coffee”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sightglass Coffee’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sightglass Coffee through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sightglass Coffee. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18333946453 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sightglass Coffee mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18333946453 or email orders@sightglasscoffee.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. Personal Information Collected Automatically

We automatically receive, store and record certain types of information from your browser on our server logs whenever you interact with our sites and services, including your IP address, cookie information, and the page you’ve requested.

Usage Data Collected Automatically

Our sites and services automatically collect usage information, such as the number and frequency of visitors to our site, popular pages, user site navigation, and purchasing trends. We only use this data in aggregate form, and not in any capacity that would identify you personally. These statistical measures enable us to determine how often customers access particular features of the sites and services so that we can constantly improve user interactivity and experience.

We may share aggregate information with our partners about how our customers, collectively, use our sites and services.  We do this so that they may aid us in creating and providing an optimal online customer experience. To reiterate, we never disclose aggregate information to a partner in a manner that would identify you personally.

What About Cookies?

Mmm...cookies. We especially love chocolate chip.

We use cookies to enhance visitor experiences, learn more about their use of the sites and services, and improve quality. Cookies are alphanumeric identifiers that are transmitted through your browser from a web server, then stored in your computer’s hard drive. This enables our systems to recognize new versus returning visitors, and make transactions for registered customers simpler and more intuitive.

Most browsers have an option to turn cookies off, or only accept certain types of cookies, should you wish to disable or manage this feature. Cookies do not track personally identifiable information, nor do they extract information from your computer’s hard drive. We recommend that you leave cookies activated, as disabling them can affect the proper functionality of certain features available within our sites and services.

What Personal Information Can you Access?

After registering, you will have access to any and all personal information you have provided us by logging into your account. At any time, you may review, edit, or delete this information. You can also contact our team for assistance any time by emailing orders@sightglasscoffee.com

Will We Share Any of the Personal Information We Receive?

Third Party Services

We neither rent nor sell your personal information to anyone. We do sometimes employ other companies and agents to perform services on our behalf, for example, to provide data analytics, aid in order fulfillment processes, or create promotional offers. Unless we inform you prior, our agents, and any parties we employ, do not have any right to use the personal information shared with them beyond what is necessary to assist us. These parties further agree to hold your information in confidence and in accordance with the practices and security measures outlined within this policy. You hereby consent to our sharing of your personal information for the aforementioned purposes.

Promotional Offers

We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to info@sightglasscoffee.com.

Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. If we, or substantially all of our assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, customer information may be one of the assets transferred or acquired by a third party.

Legal Action

We may release personal information when we believe in good faith that release is necessary to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of our company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

How Secure is Your Information?

Through a variety of strict administrative protocols and technological maintenance, we take the utmost precaution in protecting and safeguarding any and all personal information from unlawful, accidental, or unauthorized access, use, destruction, loss, or disclosure. While we have such measures in place, we cannot guarantee the total security of your personal information.

Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of your personal information at any time.

The sites and services may contain links to other third party sites. This Privacy Policy only governs information collected via our sites and services, and does not apply to the practices of third parties we do not own or control, or to individuals that we do not employ or manage. We are not responsible for the privacy policies and/or practices of these third party sites.

What Options are Available to You?

You are able to add or update certain information on pages within the sites and services, such as those listed in the “What Personal Information Can You Access?” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.

You can always opt not to disclose information or receive email correspondence from us. You may also request deletion of your company account by sending an email to orders@sightglasscoffee.com. Please note that some information may remain in our records after deletion of your account.

Contact Us

If you have questions, comments, or concerns regarding this policy or any of the information available within our sites and services, please contact us, and we will make every effort to address and alleviate your concern:

e-mail: hello@sightglasscoffee.com        

phone: 415.861.1313

post: Sightglass Coffee Roasters, LLC., 270 7th Street, San Francisco, CA 94103

Last Updated and Effective: July 9, 2019