Shipping & Returns

Customer Support Hours

Have questions about your order, subscription, or account? Our Customer Support team is happy to help.

Hours: Sunday through Friday from 9:00am PST to 5:00pm PST
Phone: 415.861.1313

Shipping Policy

We roast your coffee to order Monday-Friday every week. Please see our schedule below: 

• Orders placed before 1:00 p.m PST on Sunday through Thursday — roasted and shipped the following day 

• Orders placed before 1:00 p.m. PST on Friday — roasted on Sunday and shipped on Monday

• Orders placed after 1:00 p.m. PST on Friday — roasted and shipped on Monday

We offer shipping via USPS Priority within the United States and to US Military Outposts. Shipping times vary depending on your proximity to our Los Angeles origin zip code: 90038. 

Packages may require extra delivery time due to limited transportation availability as a result of the ongoing COVID-19 impacts. The USPS has posted some helpful information regarding the situation here.

To track the status of your shipment, click on the provided tracking number, which will redirect you to the USPS site. It may take up to 24 hours before package status information becomes available.

If you do not receive your shipment 7 days after the roast and ship date, or you believe it is otherwise mis-delivered, returned-to-sender, missing or stolen, please contact Customer Support for further assistance. We do not offer international shipping at this time.

Return & Refund Policy

Sightglass Coffee Roasters will replace missing, damaged, incorrect and/or incomplete products in an order. An order issues must be submitted to our Customer Support team within 24 hours of delivery time and date. Please include your order number, a brief description of the issue and pictures of the box, contents, and packing slip. For missing or stolen packages, order number and description of the issue will suffice.

We will also accept returns or exchanges for non-coffee merchandise within 15 days from the delivery time and date, excluding perishable products and any opened or used coffee products. Sightglass Coffee is not responsible for the shipping costs to return your merchandise.

Please mail eligible merchandise to:

Sightglass Coffee Roasters
C/O Customer Support Team - Returns
270 7th Street
San Francisco, CA 94103

When our customer support team receives your shipment, they will inspect it and update you on the status of your return or exchange within 24-48 hours of receipt of the package. If you receive a refund, the cost of initial shipping will be deducted from your refund. Refunds are generally credited back to your financial institution within 2-3 business days.

If you are dissatisfied with a coffee product, please contact us. We will collect as much information as we can to help find an appropriate resolution to your concerns.

Thank you for choosing Sightglass!