Make Great Coffee a Habit
Loved by Thousands of Coffee Drinkers
FAQ
What are the benefits of subscribing?
As a subscriber, you get:
- 15% off all your orders, including one-time purchases
- First dibs when sold-out coffees are back in stock
- Early access to limited-release coffees
- Freebies and samples throughout your subscription
Can I change the coffee in my Subscription?
If you're subscribed to Build Your Own, yes—you can swap out coffees anytime.
For Single Origin or Blend Shuffle Series, selections rotate automatically and can't be customized. You can always pause, skip or edit the frequency on all subscriptions.
Is there a commitment when I subscribe?
No commitment required. You can pause, skip, change, or cancel your subscription anytime, right from your account. We keep it flexible, so your coffee fits your routine, not the other way around.
Will I be notified before my next order is processed?
Yes, you’ll receive an email reminder three days before your next order is processed, giving you time to make any changes if needed.
Can I change how often I receive my coffee?
Yes. You can adjust your delivery frequency to whatever works best for you, whether that’s every 10 days, 3 weeks, or something else entirely.
Just log in to your account to update the schedule anytime.
Are you really roasting to order?
Yes! We roast your coffee after you order to guarantee you receive it at peak freshness. On rare occasions, we may have small batches of pre-roasted coffee available—this is always clearly indicated on the product page under the roasting schedule section. Either way, you're getting exceptionally fresh coffee.
How is your coffee sourced?
The production of exceptional coffees is a collaborative, meticulous and multi-faceted effort. All coffees are sourced in freshly harvested lots through direct relationships with producers and cooperatives committed to quality and sustainable business practices.
We travel to origin throughout the year, exploring new coffee sources, checking in with cherished producers, and offering premiums for quality. The long-standing partnerships we nurture are built upon trust—trust that our producers will convey to us what they need to thrive and trust that we will do everything we can to support them. Visit Our Company page to learn more about our sourcing practices.
How long does your coffee stay fresh?
Sightglass coffee tastes best up to six weeks after the roast date printed on the back of the sealed bag. Once opened, we recommend you use the coffee within two weeks for optimal freshness. Coffee will taste best when ground immediately before brewing.
How many cups are in a bag?
Using the recipe that we use in our café, each 12oz bag makes 17 cups of coffee: just the right amount for one person to use in two weeks or for a pair of coffee drinkers to enjoy in a week.
Each 2LB bag makes 45 cups of coffee - just the right amount for one person to use in 3 weeks for two people.
Each 5LB bag makes 113 cups of coffee - just the right amount for one person to use in 8 weeks for two people.