Sightglass Coffee Roasters will replace missing, damaged, incorrect and/or incomplete products in an order. An order issues must be submitted to our Customer Support team via firstname.lastname@example.org within 24 hours of delivery time and date. Please include your order number, a brief description of the issue and pictures of the box, contents, and packing slip. For missing or stolen packages, order number and description of the issue will suffice.
We will also accept returns or exchanges for non-coffee merchandise within 15 days from the delivery time and date, excluding perishable products and any opened or used coffee products. Sightglass Coffee is not responsible for the shipping costs to return your merchandise.
Please mail eligible merchandise to:
Sightglass Coffee Roasters
C/O Customer Support Team - Returns
270 7th St.
San Francisco, CA 94103
When our customer support team receives your shipment, they will inspect it and update you on the status of your return or exchange within 24-48 hours of receipt of the package. If you receive a refund, the cost of initial shipping will be deducted from your refund. Refunds are generally credited back to your financial institution within 2-3 business days.
If you are dissatisfied with a coffee product, please contact us at email@example.com. We will collect as much information as we can to help find an appropriate resolution to your concerns.
Thank you for choosing Sightglass Coffee Roasters!