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We strive to cultivate a distinct and immersive experience for both our employees and customers in and around our coffee bars. To accomplish this, we work to employ a team of truly passionate and talented individuals who possess a genuine drive, curiosity, and desire to learn about our craft and the intricacies that set us apart. If you love coffee and want to learn and grow with us, please apply for one of our current openings.

Barista

Our baristas are responsible for contributing to the distinct, educated, and unmatched coffee experience we strive to provide in and around our coffee bars. 

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Qualifications

  •  Demonstrates an enthusiastic desire to work with coffee
  •  Ability to function and be efficient within a team 
  •  Capable of executing multiple tasks at once
  •  Capable of remaining composed under stress
  •  Possesses exceptional level of customer service and professionalism
  •  Maintains an organized and methodical work style
  •  Ability to retain coffee specific knowledge of our current offerings, while exhibiting confidence and clarity when communicating product information

 

 

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Senior Account Manager

The Senior Account Manager leads the Account Management and Coffee Education team for the Sightglass Wholesale coffee program. They will be responsible for coordinating the efforts of several team members to allow us to provide a high level of customer support in a consistent fashion across our sales channels. This position is also responsible for implementing new initiatives that help Sightglass to creatively utilize this team to represent our brand in the public space, achieve better account retention, and improve our overall customer experience. This position reports to the Director of Wholesale.

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JOB DUTIES

Management

  •  Oversee Account Manager/Coffee Educators by working with the Director of Wholesale to identify, delegate, and execute key department goals across the team members
  •  Provide hands-on coaching, praise and critical feedback in regards to Account Managers’ relationship development, business development and training/education activities with their accounts
  •  Conduct quarterly performance check-ins with team leading to an annual performance evaluation for each member of the team
  •  Provide appropriate and effective work plans for team members in need of help achieving their specific goals
  •  Identify opportunities for collaboration between yourself and team members while managing key partnerships and special projects
  •  Oversee daily account management and education activities across the team ensuring that proper record-keeping takes place
  •  Audit and reorganize account-related records in our CRM
  •  Audit team account reviews each quarter to identify at-risk accounts and growth opportunities
  •  Participate in financial planning that orients our activities around financial retention and growth goals

Education and Training

  •  Maintain a high level of knowledge and understanding of our sourcing, roasting and brewing methods, seasonal coffee offerings, educational curriculum, and overall wholesale coffee program
  •  Audit and organize the standard Sightglass Education and Training curriculum for key wholesale partners/public development
  •  Audit and provide follow up feedback for Account Managers’ training and education activities
  •  Work with other members of the support and service teams to maintain and schedule classes, labs, trainings, public, and general events using a shared calendar and training space
  •  Manage the organization, inventory, and cleanliness of our training spaces
  •  Create and execute proposals for key partnerships’ education programs utilizing resources and additional team members as needed

Account Management

  •  Work closely with the Sales team to carefully take ownership of new key accounts and maintain healthy relationships with existing key accounts
  •  Conduct weekly Account Management team meetings and report basic account activity
  •  Create and maintain daily, proper account records and activities in our CRM
  •  Perform ongoing account visits on a weekly basis
  •  Facilitate tech service for emergency and quarterly preventative maintenance using our 3rd party and in-house technical service resources
  •  Conduct quarterly, comprehensive account reviews with each key wholesale partner
  •  Utilize our education curriculum for on-site trainings and professional development for baristas and other wholesale partner staff members
  •  Organize and facilitate creative coffee-related events for the general public and specific wholesale accounts
  •  Attend soft/grand openings and other major account events
  •  Work with our Wholesale Customer Support Manager to identify at risk accounts who have stopped ordering or need assistance with emergency coffee orders
  •  Provide basic sales support by assisting tastings, visits and occasional sales meetings
  •  Provide expert advice and consultation on new menu offerings, recipes, in-house training, and overall coffee program development to key wholesale accounts

 

KEY SKILLS AND CAPABILITIES

Communication

  •  Timely responses to emails, phone calls, and all other inquiries
  •  High level of verbal and written skill
  •  Clear and direct with day to day correspondence, as well as potentially challenging conversation
  •  Comfortable with public speaking

Professionalism and Positivity

  •  Ability to lead by example on behalf of team when: attending industry and company events, providing critical feedback to team members, representing the Sightglass brand, etc.
  •  Provide a positive demeanor and general outlook in regards to team management, problem solving with partners, taking on new initiatives and working with other departments

Organization

  •  Excellent time management with individual and group schedules
  •  Efficient use of our shared office and training spaces
  •  Organized in management of shared documents, tasks and team projects

Attention to Detail

  •  Careful thought given to design and aesthetic presentation of all customer facing elements of our wholesale program (collateral, coffees, educational material, cuppings and tastings, etc.)
  •  Meticulous approach to coffee brewing, tasting, sourcing
  •  Measured and thorough with quality control, education and trainings, other team projects

Leadership and Instruction

  •  Comfortable and effective in leading and teaching peers and wholesale partners about coffee
  •  Ability to inspire and ignite a passion for coffee in others
  •  Confidence in leading peers and staff together towards common department goals
     

QUALIFICATIONS

  •  Associate’s degree, preferred (or equivalent combination of experience and education)
  •  2+ years of Specialty Coffee experience
  •  High level of barista skill including coffee preparation and customer service
  •  Demonstrated passion and enthusiasm for coffee
  •  Public speaking experience preferred
  •  Coffee education or training experience preferred
  •  Proficiency in Microsoft Word and Excel, online search engines, email, Google docs & calendar management, as well as recognizable strengths in utilizing a variety of online database programs
  •  Must have a current and valid California driver’s license with good driving record
  •  Access to personal vehicle preferred but not required, mileage reimbursement is provided
  •  Ability to work full time, flexible hours predominantly, but not exclusively between Monday and Friday
  •  Ability to take occasional overnight travel
  •  Must have the maturity to use discretion and diplomacy in all aspects of the job

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People Operations Coordinator

We seek a People Ops Coordinator to help us provide an amazing team experience while growing the Sightglass team and vision. This individual will wear many hats including administrative work, HRIS data entry, assisting with People Ops initiatives, and a variety of HR tasks and culture enriching programs that will keep you constantly learning. The People Ops Coordinator reports directly to the Director of People Operations.

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JOB DUTIES

Hiring Processes

  •  Assists Director with coordinating job postings, interviews, and an amazing candidate experience
  •  Helps create our next generation of new hire welcome and onboarding
  •  Processes paperwork and data entry for new hires, performance, benefits & separations while ensuring data integrity and conducts self audits
  •  Assists with answering employee questions concerning company policies, procedures, and benefits
  •  Maintains and/or creates records and documents for personnel transactions such as hires and terminations

 

Administrative/Human Resources Information Systems

  •  Maintains ownership and upkeep of payroll system
  •  Processes bi-weekly payroll
  •  Works with other internal departments as well as our benefit vendors to ensure accurate and timely transmission of employee data
  •  Tracks employee referral bonus payments in accordance with established policies and procedures
  •  Administers and tracks leaves of absences including determining eligibility, creating paperwork in a timely manner and answering questions regarding leaves
  •  Assistance and maintenance of compliance records such as I-9 Records, labor law postings, EDD and Worker’s Comp, SCHO and ESR reports
  •  Maintains personnel files (paper & electronic filing) on a timely basis
  •  Maintains personnel and other HR files ensuring compliance with regulation and Company policy
  •  Assists with timekeeping preparation including time cards management and audit and enter PTO data
  •  Prepares monthly phone, birthday and anniversary list updates
  •  Other tasks and projects as assigned by Director

 

Departmental Growth & Cultural Strategy

  •  Helps create our next generation of our People Ops programs that will strengthen the culture and long term vision, refreshing as needed to keep key components of our culture alive
  •  Helps shape and evangelize a strong company culture that fosters a collaborative team, continuous personal and professional growth, and fun!
  •  Be a leader and role model of our values, culture, and operating principles and create alignment with our people programs
  •  Provides information for content related to monthly employee newsletter
  •  Assists with coordinating company events, department events, and annual holiday party
  •  Helps implement effective programs that will strengthen the culture and long term vision that continues to drive results

 

Personal Attributes

  •  Strong organizational, communication and interpersonal skills.
  •  Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  •  Ethical and professional.
  •  Practice a high level of confidentiality.
  •  Supportive personality.
  •  Resourceful and dependable.
  •  Strong attention to detail.
  •  Ability to work under pressure and perform multifaceted projects in conjunction with daily activities.
  •  Exceptional time management.
  •  Excellent public speaking skills.
  •  Problem solving skills.

 

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