< KEEP SHOPPING


Your cart is empty

Love Coffee? You're in Good Company.

arrow down L Created with Sketch.

We strive to cultivate a distinct and immersive experience for both our employees and customers in and around our coffee bars. To accomplish this, we work to employ a team of truly passionate and talented individuals who possess a genuine drive, curiosity, and desire to learn about our craft and the intricacies that set us apart. If you love coffee and want to learn and grow with us, please apply for one of our current openings.

Barista

Our baristas are responsible for contributing to the distinct, educated, and unmatched coffee experience we strive to provide in and around our coffee bars. 

Read More

Qualifications

  •  Demonstrates an enthusiastic desire to work with coffee
  •  Ability to function and be efficient within a team 
  •  Capable of executing multiple tasks at once
  •  Capable of remaining composed under stress
  •  Possesses exceptional level of customer service and professionalism
  •  Maintains an organized and methodical work style
  •  Ability to retain coffee specific knowledge of our current offerings, while exhibiting confidence and clarity when communicating product information

 

 

Apply

Grocery Sales and Support Representative - Northern California

The Grocery Sales and Support Representative oversees the growth and development of the Grocery channel within the Sightglass Wholesale coffee program. Acting as the face of our brand, this representative will ensure the careful representation of Sightglass through each of our Grocery partners. This role includes in-person and online engagement with coffee buyers at small local specialty markets, as well as larger multi-unit regional and national grocers. The day to day work includes conducting sales calls, meetings and tastings with buyers, as well onsite brewing demos for the general public. Experience and a strong interest in Specialty Food and Beverage is vital, as the ability to succeed within this role will require a deep understanding of both. This role is also expected to help identify and explore ongoing business and brand development opportunities within the Specialty Grocery industry at large.

Read More

MISSION

To identify and secure new partnerships for our Grocery channel that display a strong alignment with Sightglass’ brand, dedication to coffee quality and overall cultural values.


To grow and maintain sales and relationships with our existing accounts in the Grocery channel.

To develop and proactively pursue business opportunities to embolden the Sightglass brand in relation to Specialty Grocery.

 

OBJECTIVES

30 Days:

  •  Achieve complete proficiency of Sightglass coffee sourcing, roasting and brewing philosophy/methods
  •  Conduct audit of our existing Grocery accounts
  •  Make meaningful initial contact with the buyers of our existing Grocery accounts
  •  Produce and pursue an average of 10 qualified, viable Grocery leads per week
  •  Schedule and attend at least four separate sales meetings with the buyers of potential new Grocery accounts
  •  Conduct a thorough competitive analysis of the Grocery market within Northern California

60 Days:

  •  Conduct at least three brewing demos at separate Grocery partners
  •  Qualify, close and onboard five new, single unit Grocery partnerships
  •  Produce a satisfactory Regional Sales Plan for the upcoming Quarter
  •  Identify potential Grocery industry events for the upcoming Quarter
  •  Demonstrate the ability to work independently and efficiently

Ongoing:

  •  Achieve 95% retention of new and assigned Grocery accounts’ sales from Quarter to Quarter
  •  100% completion of sales activity goals, leading up to the assignment of results-based sales goals
  •  Schedule and conduct at least two brewing demos for the general public per month
  •  Achieve and maintain complete proficiency of current-month Grocery coffee offerings list, including specific source information, brewing recipes and roast profiles
  •  Identify and attend relevant industry events
  •  Attend recurring Wholesale team meetings at our 7th street and/or 20th street locations

 

KEY SKILLS

Communication

  •  Timely responses to emails, phone calls, and all other inquiries
  •  High level of verbal and written skill
  •  Clear and direct with day to day correspondence, as well as potentially challenging conversation
  •  Comfortable with public speaking

Organization

  •  Excellent time management with individual and group schedules
  •  Efficient use of our shared office and training spaces
  •  Organized in management of shared documents, tasks and team projects

Attention to Detail

  •  Careful thought given to design and aesthetic presentation of all customer facing elements of our wholesale program. (collateral, coffees, educational material, cuppings and tastings, etc.)
  •  Measured and thorough with presenting the details of our wholesale program with potential and existing accounts

Self Awareness

  •  Ability to accept constructive criticism
  •  Humble and open minded to new ideas about green/roasted/brewed coffee, sales opportunities, account management, relationship needs, etc.

Confidence

  •  Speak with confidence about Sightglass and our approach to coffee
  •  Ability to be appropriately direct with wholesale partners and peers

Empathy

  •  Sensitivity and patience with customers’ frustrations and issues, and awareness of the context of our partnership within their business on a broad level
  •  Understanding of colleagues’ workload, schedules, professional and personal challenges

Levity

  •  Contribute to a positive, light-hearted office culture among peers
  •  Ability to bring an upbeat attitude to difficult situations with new and existing wholesale partners

Inquisitive/Interested

  •  Innately curious about green, roasted, brewed coffee and the business of coffee wholesaling
  •  Eagerness to learn and bring thoughtful ideas to the team
  •  Genuine interest in the business of Grocery and Specialty Coffee

 

QUALIFICATIONS

  •  Associate’s degree, preferred (or equivalent combination of experience and education)
  •  2 years of Specialty Coffee industry experience
  •  Demonstrated passion and enthusiasm for Specialty Coffee
  •  Proficiency in Microsoft Word and Excel, online search engines, email, Google docs & calendar management, as well as recognizable strengths in utilizing a variety of online database programs
  •  Must have a current and valid California driver’s license with good driving record
  •  Access to personal vehicle preferred but not required, mileage reimbursement is provided
  •  Ability to work full ­time, flexible hours predominantly but not exclusively between Monday­ and Friday
  •  Ability to take occasional overnight travel for specific account and sales visits
  •  Must have the maturity to use discretion and diplomacy in all aspects of the job

 

 

Apply

Retail Manager

The Retail Manager is directly responsible for the coffee bar’s overall operational and financial success. Whether behind the bar or a computer screen, they hold themselves to the highest standards for quality, service, and professionalism. They are charged with building a skilled and passionate team and leading that team with compassion and care.

Read More

RESPONSIBILITIES 

  •  Assumes responsibility for all daily operations of the coffee bar 
  •  Manages all front of house operations, including customer service, beverage preparation and presentation, merchandising, and workflow
  •  Manages all back of house operations including scheduling, ordering, and banking
  •  Develops, improves, and implements effective store policies
  •  Offers relevant and thoughtful strategies for improving operations
  •  Coordinates with the Regional Retail Manager to build and maintain a culture of excellence
  •  Utilizes, guides, and elevates supporting management
  •  Oversees all coffee bar employees, including hiring and terminations, evaluating work performance through regular reviews, disciplinary actions, and promotions
  •  Supports staff in practicing, through training and demonstration, proper store procedures including proper cash handling, punctual attendance, high product standards, and all other operational best practices
  •  Constantly strives to inspire the team through thoughtful coaching
  •  Responds to all customer and staff inquiries with patience, confidence, and professionalism

QUALIFICATIONS

  •  Excellent communication and coaching skills
  •  A logical and methodological approach to problem solving
  •  The ability to maintain a calm and professional demeanor at all times
  •  A demonstrated passion for coffee and high personal standards
  •  Flexible, motivated, dedicated, and kind
  •  A passion for team building, leading, and organizing

Apply