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Love Coffee? You're in Good Company.

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We strive to cultivate a distinct and immersive experience for both our employees and customers in and around our coffee bars. To accomplish this, we work to employ a team of truly passionate and talented individuals who possess a genuine drive, curiosity, and desire to learn about our craft and the intricacies that set us apart. If you love coffee and want to learn and grow with us, please apply for one of our current openings.

Barista

Our baristas are responsible for contributing to the distinct, educated, and unmatched coffee experience we strive to provide in and around our coffee bars. 

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Qualifications

  •  Demonstrates an enthusiastic desire to work with coffee
  •  Ability to function and be efficient within a team 
  •  Capable of executing multiple tasks at once
  •  Capable of remaining composed under stress
  •  Possesses exceptional level of customer service and professionalism
  •  Maintains an organized and methodical work style
  •  Ability to retain coffee specific knowledge of our current offerings, while exhibiting confidence and clarity when communicating product information

 

 

Apply

Account Manager/Coffee Educator, Los Angeles

The Account Manager and Coffee Educator is a vital role within the Sightglass Wholesale coffee program, acting as the face of our brand and ensuring a high level of coffee quality through direct account support. Our Account Manager and Coffee Educators act as focal points for excitement and passion surrounding the world of contemporary specialty coffee, and are immensely valuable resources to Sightglass wholesale partners’ coffee programs. The Account Manager’s mission is to maintain positive relationships with our wholesale partners, keeping them happy, engaged and focused on presenting our coffee and brand to an excellent standard and inspire and lead wholesale partners, retail staff and colleagues towards a higher understanding and appreciation of coffee quality through an intrinsic passion for coffee education. This position reports to the Director of Wholesale.

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Qualifications

  •  Associate’s degree, preferred (or equivalent combination of experience and education)
  •  2 years of Specialty Coffee industry experience
  •  High level of barista skill including coffee preparation and customer service
  •  Demonstrated passion and enthusiasm for coffee
  •  Public speaking experience preferred
  •  Coffee education or training experience preferred
  •  Proficiency in Microsoft Word and Excel, online search engines, email, Google docs & calendar management, as well as recognizable strengths in utilizing a variety of online database programs
  •  Must have a current and valid California driver’s license with good driving record
  •  Access to personal vehicle preferred but not required, mileage reimbursement is provided
  •  Ability to work full ­time, flexible hours predominantly but not exclusively between Monday­ and Friday
  •  Ability to take occasional overnight travel for specific account visits
  •  Must have the maturity to use discretion and diplomacy in all aspects of the job

 

Key Skills & Capabilities:

 

Communication

  •  Timely responses to emails, phone calls, and all other inquiries
  •  High level of verbal and written skill
  •  Clear and direct with day to day correspondence, as well as potentially challenging conversation.
  •  Comfortable with public speaking

Organization

  •  Excellent time management with individual and group schedules
  •  Efficient use of our shared office and training spaces
  •  Organized in management of shared documents, tasks and team projects

Attention to Detail

  •  Careful thought given to design and aesthetic presentation of all customer facing elements of our wholesale program. (collateral, coffees, educational material, cuppings and tastings, etc.)
  •  Meticulous approach to coffee brewing, tasting, sourcing
  •  Measured and thorough with QC, education and trainings, other team projects

Instruction

  •  Comfortable and effective in leading and teaching peers and wholesale partners about coffee
  •  Ability to inspire and excite a passion for coffee in others

 

Responsibilities

 

Education and Training:

  •  Maintain a high level of knowledge and understanding of our sourcing, roasting and brewing methods, seasonal coffee offerings, educational curriculum, and overall wholesale coffee program.
  •  Implement, audit and organize the standard Sightglass Education and Training curriculum for wholesale partner/public development.
  •  Write and peer review extended educational content for focus labs, supplementing our standard curriculum.
  •  Communicate both general and technical information in an enthusiastic and approachable manner that is easily absorbed by our audience, creating a sense of excitement around Sightglass, our products, and our methods.
  •  Provide follow up feedback for class participants and schedule visits to relevant accounts for further development.
  •  Work with other members of the support and service teams to maintain and schedule classes, labs, trainings, public and general events using a shared calendar and training space.
  •  Manage the organization, appearance and cleanliness of training space.
  •  Order and stock fresh supply of coffee for training and education purposes.
  •  Conduct periodic quality control exercises to assist with brewing recommendations for new coffees.

 

Account Management:

  •  Work closely with the Sales team to carefully take ownership of new accounts, and maintain healthy relationships with existing accounts.
  •  Participate in weekly wholesale team meetings and report basic account activity.
  •  Create and maintain daily, proper account records and activities in our CRM.
  •  Perform ongoing account visits on a weekly basis.
  •  Perform basic equipment maintenance and calibration (replacing gaskets, screens, burrs).
  •  Facilitate tech service for emergency and quarterly preventative maintenance using our 3rd party and in-house technical service resources.
  •  Conduct quarterly, comprehensive account reviews with each wholesale partner.
  •  Utilize our education curriculum for on-site trainings and professional development for baristas and other wholesale partner staff members.
  •  Organize and facilitate creative coffee-related events for the general public and specific wholesale accounts.
  •  Attend soft/grand openings and other major account events.
  •  Work with our Internal Wholesale Account Coordinator to identify at risk accounts who have stopped ordering or need assistance with emergency coffee orders.
  •  Provide basic sales support by assisting tastings, visits and occasional sales meetings.
  •  Provide expert advice and consultation on new menu offerings, recipes, in-house training, and overall coffee program development to wholesale accounts.

 

 

Apply

Retail Manager, New Location: Divisadero

The Retail Manager is responsible for the entirety of the customer experience, from the aesthetic presentation of the coffee bar to the quality of the service and product. They are also responsible for the coffee bar’s overall financial performance, including accurate ordering, careful hiring, thorough training, and proper waste management. The Retail Manager is expected to build a strong team of people who are both skilled and passionate, and to manage that team with compassion and care.

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Qualifications

  •  Has excellent communication and coaching skills
  •  Has a logical and methodological approach to problem solving
  •  Has the ability to keep a calm, professional, and mature demeanor
  •  Possesses both a love for coffee and high personal standards
  •  Is flexible, motivated, dedicated, and kind
  •  Enjoys, and is successful at, team building, leading, organizing, and strategizing 

 

Responsibilities

  •  Assumes responsibility for all daily operations of the coffee bar
  •  Oversees all coffee bar employees, including hiring and terminating, performance and reviews, job descriptions and responsibilities, disciplinary actions and promotions
  •  Oversees “front of the house” operations, including customer service, beverage preparation and presentation, merchandising, and workflow
  •  Constantly strives to inspire team through thoughtful coaching and morale-improving events 
  •  Offers relevant and thoughtful strategies for improving operations
  •  Works with the Regional Retail Manager to develop and improve store policies of, and implements those policies with the aid of supporting management
  •  Manages “back of the house” operations including scheduling, ordering, and cash deposits
  •  Supports staff in practicing, through training and demonstration, proper store procedures including proper cash handling, punctual attendance, high product standards, and all other operational best practices
  •  Utilizes, guides, and elevates supporting management
  •  Responds to both customer and staff inquiries and issues with patience, confidence, and professionalism
  •  Coordinates frequent communications with the Regional Retail Manager

 

 

Apply

Assistant Manager, New Location: Divisadero

The Assistant Manager acts as an extension of the Retail Manager and assists him/her in all aspects of store operations, including decision making, policy creation, hiring and terminating, and disciplinary action. The Assistant Manager plays an essential supporting role in the management hierarchy. They must have stellar communication skills, display leadership talent, and exercise excellent judgment.

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Qualifications

  •  Must be able to maintain a positive demeanor while employing a sense of urgency
  •  Has a logical and methodological approach to problem solving
  •  Maintains excellent attendance and punctuality
  •  Is resourceful in challenging situations
  •  Is capable of leading without being demanding, and is supportive without being overbearing
  •  Is able to communicate clearly, honestly and promptly
  •  Is motivated, flexible, professional, and dedicated
  •  Practices good judgment in all situations

 

Responsibilities

  • Communicates all staff difficulties, triumphs, and feedback to Retail Manager
  • Adheres to all company policies and protocols, and holds all coffee bar employees to that standard
  • Aids in hiring and recruitment endeavors, including leading interviews and shift “stages”
  • Aids in monitoring store performance including daily sales, waste management, and profitability analyses
  • Coaches/mentors staff as necessary.  Aids in policy creation
  • Places orders for supplies/equipment as needed and directed by manager.  Maintains positive relations with vendors
  • Ensures adherence to the company’s dress code, as well as all health and safety requirements
  • Maintains coffee knowledge on current offerings, and confidently and accurately communicates product information to customers and staff
  • Handles all customer complaints/issues when store manager is unavailable
  • Attends all staff training labs, cuppings, and extracurricular functions
  • Is of assistance to store Retail Manager in whatever facet is needed

 

Apply